Privacy Policy
Shinhan Technology Group (hereinafter referred to as the “Company”) values your personal information and complies with applicable laws regarding the promotion of information and communications network utilization and information protection.
This Privacy Policy explains how the Company collects, uses, stores, and protects the personal information provided by customers.
Any amendments to this Privacy Policy will be announced through the website notice board or individual notifications.
Effective Date: June 10, 2016
This Privacy Policy explains how the Company collects, uses, stores, and protects the personal information provided by customers.
Any amendments to this Privacy Policy will be announced through the website notice board or individual notifications.
Effective Date: June 10, 2016
- 1. Personal Information Collected
- 2. Purpose of Collection and Use
- 3. Retention and Use Period
- 4. Procedures and Methods for Destruction
- 5. Provision of Personal Information
- 6. Entrustment of Personal Information Processing
- 7. Rights and Obligations of Data Subjects and Legal Representatives
- 8. Installation, Operation, and Refusal of Automatic Data Collection Devices
- 9. Customer Service for Privacy-Related Inquiries
Personal Information Collected
The Company collects the following personal information for inquiries and service applications.
Collected Information
Name, Login ID, Password, Telephone Number, Mobile Number, Email Address, Address, Cookies
Collection Methods
Membership Registration, Online Inquiry
Name, Login ID, Password, Telephone Number, Mobile Number, Email Address, Address, Cookies
Collection Methods
Membership Registration, Online Inquiry
Purpose of Collection and Use
The Company uses collected personal information for the following purposes.
Online Inquiries
- Receiving and responding to customer inquiries
- Receiving and responding to customer inquiries
Retention and Use Period
In principle, personal information is destroyed without delay once the purpose of collection and use has been fulfilled. However, where retention is required by applicable laws and regulations, the Company will retain such information for the period specified below.
- Retention Items : Name, Contact Information, Email Address
- Retention Basis : Basic reference data for online inquiry follow-up
- Retention Period : Until completion of online inquiry processing
- Retention Basis : Basic reference data for online inquiry follow-up
- Retention Period : Until completion of online inquiry processing
Procedures and Methods for Destruction
The Company destroys personal information without delay once the purpose of collection and use has been achieved.
Destruction Procedures and Methods are as follows:
Destruction Procedures and Methods are as follows:
Destruction Procedures
Information entered by users for inquiries or service requests is transferred to a separate database (or separate physical storage for printed documents) and stored for a certain period in accordance with internal policies and applicable laws before destruction.
Personal information transferred to a separate database will not be used for purposes other than retention required by law.
Destruction Methods
- Electronic files are permanently deleted using technical methods that prevent recovery
Information entered by users for inquiries or service requests is transferred to a separate database (or separate physical storage for printed documents) and stored for a certain period in accordance with internal policies and applicable laws before destruction.
Personal information transferred to a separate database will not be used for purposes other than retention required by law.
Destruction Methods
- Electronic files are permanently deleted using technical methods that prevent recovery
Provision of Personal Information
The Company does not provide users’ personal information to external parties except in the following cases.
- When prior consent has been obtained from the user
- When disclosure is required by law or requested by investigative authorities in accordance with legal procedures
- When disclosure is required by law or requested by investigative authorities in accordance with legal procedures
Entrustment of Personal Information Processing
The Company entrusts certain tasks to external professional service providers for service operation.
- Entrusted Party : Threeway Co., Ltd.
- Entrusted Tasks : Website and system management
- Entrusted Tasks : Website and system management
Rights and Obligations of Data Subjects and Legal Representatives
Data subjects may exercise the following rights regarding personal information protection at any time.
Customer Service Department : Customer Support Division
1. Request access to personal information
2. Request correction of errors
3. Request deletion
4. Request suspension of processing
※ For children under the age of 14, legal representatives have the right to access, modify, or withdraw consent regarding the child’s personal information.
1. Request access to personal information
2. Request correction of errors
3. Request deletion
4. Request suspension of processing
Automatic Collection Devices (Cookies)
The Company uses cookies to store and retrieve user information.
▶ What Are Cookies?
Cookies are small text files sent by the website server to the user’s browser and stored on the user’s computer.
▶ Purpose of Cookie Use
Cookies store user preferences to provide a faster and more convenient web experience and help improve services.
▶ How to Refuse Cookies
Users may choose to allow all cookies, receive notifications before cookies are stored, or refuse all cookies through browser settings. Please note that disabling cookies may affect website functionality and access to certain services.
▶ Browser Setting Examples
1) Internet Explorer : Tools > Internet Options > Privacy > Settings
2) Chrome : Settings > Advanced Settings > Privacy and Security > Content Settings > Cookies
Cookies are small text files sent by the website server to the user’s browser and stored on the user’s computer.
▶ Purpose of Cookie Use
Cookies store user preferences to provide a faster and more convenient web experience and help improve services.
▶ How to Refuse Cookies
Users may choose to allow all cookies, receive notifications before cookies are stored, or refuse all cookies through browser settings. Please note that disabling cookies may affect website functionality and access to certain services.
▶ Browser Setting Examples
1) Internet Explorer : Tools > Internet Options > Privacy > Settings
2) Chrome : Settings > Advanced Settings > Privacy and Security > Content Settings > Cookies
Privacy-Related Customer Service
The Company has designated the following department and privacy officer to protect customer information and handle privacy-related complaints.
Customers may report all privacy-related complaints arising from use of the Company’s services to the Chief Privacy Officer or the relevant department. The Company will respond promptly and appropriately to all reported matters.
For additional reporting or consultation regarding personal information infringement, please contact the following organizations.
Customer Service Department : Customer Support Division
Phone : +82-31-202-0452
Email : shinhan.tg@daum.net
Chief Privacy Officer : Chang SooJi
Phone : +82-31-202-0452
Email : shinhan.tg@daum.net
Phone : +82-31-202-0452
Email : shinhan.tg@daum.net
Chief Privacy Officer : Chang SooJi
Phone : +82-31-202-0452
Email : shinhan.tg@daum.net
Customers may report all privacy-related complaints arising from use of the Company’s services to the Chief Privacy Officer or the relevant department. The Company will respond promptly and appropriately to all reported matters.
For additional reporting or consultation regarding personal information infringement, please contact the following organizations.
1. Personal Information Infringement Report Center (privacy.kisa.or.kr / 118)
2. Supreme Prosecutors’ Office Cyber Investigation Division (www.spo.go.kr / 1301)
3. National Police Agency Cyber Bureau (www.police.go.kr / 182)
2. Supreme Prosecutors’ Office Cyber Investigation Division (www.spo.go.kr / 1301)
3. National Police Agency Cyber Bureau (www.police.go.kr / 182)